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At Intellicheck Mobilisa, Inc. we pride ourselves on customer service.
We offer 24 hour help and support for all the products and services we
provide.
Our Help Desk line 1.866.SCAN4ID (722.6443) or tech-support@icmobil.com is
the central hub for all things related to the Intellicheck Mobilisa
devices and staffed 7 days/week, 24 hours a day, 365 days a year.
When customers contact the help desk they can expect high quality and rapid
technical services. Customers should be prepared to give their name,
affiliation and a phone number where they can be contacted. Our technicians
will collect information about the problem and make a determination as to the
most qualified person to resolve the case. For the most common problems, the
help desk has developed procedures that can be dictated through the phone which
will be able to resolve the issue or provide our customers with a solution to
test. Typically this takes approximately 20-40 minutes. If the problem
persists Intellicheck Mobilisa, Inc. will send a technician to the customer's
site.
When a customer calls 1.866.SCAN4ID (722.6443) or they send an e-mail to tech-support@icmobil.com they
are on their way to solving their technical issue. Intellicheck Mobilisa
is a solution provider and a network engineer is always on hand to repair and
maintain all our products.
Training
The goal of Intellicheck Mobilisa's training session is to ensure accurate
use of our devices. We hold training sessions for all our customers throughout
the year to provide updates on the appropriate use of our technology and have
"shadowing" capability. All our devices are extremely user friendly and we
provide hands on training with power point presentations and a booklet that is
left with customers. We also include a one-page user sheet that can be kept on site
for immediate reference.
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